Shipping & Returns
Last updated November 2026
Processing time
Orders ship within 3 to 5 business days after payment. Originals are carefully wrapped and boxed, which can take a little longer for large or framed pieces. You will get an email with tracking when your order ships.
Where I ship and what it costs
Shipping is calculated from the weight of your order and your destination, and is shown in your cart before you pay. Orders over a set amount may ship free in the United States; the cart tells you when you qualify.
| Destination | Typical delivery after shipping |
|---|---|
| United States | 3 to 7 business days |
| Canada | 5 to 12 business days |
| Other available countries | 7 to 21 business days |
Delivery times are carrier estimates and are not guaranteed. International buyers are responsible for any customs duties, import taxes or brokerage fees charged by their country.
Damaged or lost orders
If your order arrives damaged, email tina.graves@noinoipaints.com within 7 days of delivery with your order number and photos of the piece and packaging. I will repair, replace or refund it. If tracking shows no movement for 14 days, contact me and I will look into it with the carrier.
Returns and refunds
Because each original is one of a kind, I accept returns of unused, undamaged items in their original packaging within 14 days of delivery. Email me first so I can send return instructions. The buyer pays return shipping unless the item was damaged or not as described. Refunds go back to your original payment method after the piece arrives and is checked, usually within 5 to 10 business days.
Custom commissions are made to order, so they are not returnable once work has started, except where the finished piece is significantly different from what we agreed.
Order changes and cancellations
Email me as soon as possible. If your order has not shipped I will gladly change the address or cancel it for a full refund.
Colors and sizes
Screens vary, so colors may look slightly different in person. Sizes listed are the painting size in inches unless the listing says it includes a frame.
Questions
Email tina.graves@noinoipaints.com or use the contact form.